Communication webhook URL can be configured in our portal under the Business > Webhooks > Communication section. The webhooks get activated whenever an SMS and/or Email is sent using the Customer Notification and/or Alerts.
{
"status": "unknown",
"medium": "sms",
"sentAt": "2022-06-24T14:03:08.375Z",
"eventType": "alert",
"contents": "Order # 24June000110111 from Trackers Business for Mei Wan having Postmates tracking # del_DZOjlWPYTcWUkBOe_BpXzg has been updated to status Assigned.",
"contentType": "text",
"from": {
"type": "alert",
"phone": ""
},
"to": {
"type": "alert",
"phone": "+12015551023"
},
"provider": {
"name": "twilio"
},
"order": {
"event": "event.courier_update",
"note": "Processed by Delivery Solutions",
"status": "ORDER_UNDELIVERABLE",
"receivedAt": "June 23rd 2022, 11:41:16 pm",
"trackingNumber": "del_fGVo7rZjTfiTYWluoLXcpA",
"provider": "Point Pickup",
"orderId": "62b53cfbc85b10d7ffe3882f",
"orderExternalId": "24June0001",
"barcodes": [
"12312351",
"77091078"
],
"groupId": "100405",
"tenantId": "trackers_business",
"statusUser": "Delivery Solutions",
"orderAttributes": {},
"storeExternalId": "Postmates_Store",
"attachments": [],
"driver": {
"name": "Elena N. driver",
"phone": "+17204667578",
"photo": "",
"driverExternalId": "",
"driverId": "",
"orgUnit": ""
},
"vehicle": {
"type": "car/taxi",
"color": "",
"number": "",
"vehicleExternalId": "",
"vehicleId": ""
},
"lastLocation": {
"updatedAt": "2022-06-24T04:41:09.330Z",
"longitude": -118.44801605583696,
"latitude": 34.21976775539418
},
"amount": 600,
"trackingUrl": "https://s.dl-s.co/hcl3p6RRzW4",
"providerTrackingUrl": "https://www.ubereats.com/orders/7c6568ee-b663-4df8-9361-696ea0b5dca4",
"customerWebflowUrl": "",
"estimatedPickupTime": 1656045035000,
"estimatedPickupTimeByZone": "June 23rd 2022, 11:44 pm CDT",
"estimatedDeliveryTime": 1656059435000,
"estimatedDeliveryTimeByZone": "June 23rd 2022, 11:52 pm CDT",
"pickupInstructions": "store pickupInstructions",
"deliveryInstructions": null,
"deliveryContact": {
"name": "Mei Wan",
"phone": "+1 201-555-1023",
"customerId": "",
"email": "",
"notifySms": true,
"notifyEmail": true
},
"deliveryAddress": {
"street": "8849 North Sam Houston Parkway West",
"street2": "",
"apartmentNumber": "",
"city": "Houston",
"state": "TX",
"zipcode": "77064",
"country": "US",
"latitude": 29.9259823,
"longitude": -95.5523879
},
"pickUpAddress": {
"street": "8849 North Sam Houston Parkway West",
"street2": "",
"secondary": "",
"city": "Houston",
"zipcode": "77064",
"country": "US",
"state": "TX",
"latitude": 29.9259823,
"longitude": -95.5523879
},
"hostedTrackingUrl": "https://s.dl-s.co/yMM_ftdtEsF",
"errors": [],
"estimatedPickupTimeStarts": null,
"estimatedPickupTimeEnds": 1656045999000,
"estimatedDeliveryTimeStarts": null,
"estimatedDeliveryTimeEnds": 1656048222000,
"labelLink": "https://sandbox.api.deliverysolutions.co/api/v2/label?orderId=62b53cfbc85b10d7ffe3882f&token=NjJiNTNjZmJjODViMTBkN2ZmZTM4ODJm",
"timeZone": "America/Chicago",
"receivedAtEpoch": 1656045676018,
"currency": "cents",
"currencyCode": "USD",
"alternateLocation": null,
"type": "delivery",
"serviceType": "Delivery",
"isTipsPosted": false,
"tips": null,
"fee": null,
"proposedProviders": [],
"feedback": null,
"clonedFrom": "62b4adcdc85b10d7ffdd82be",
"serviceId": "delivery",
"pickupTime": {
"startsAt": 1656044855530
},
"dropoffTime": {
"endsAt": 1656044915530
},
"isSelfHealed": false,
"providerBatch": {
"batchId": "62b46cfbc12b18e7bae1986f"
},
"subStatus": "RETURN_AT_LOCATION",
"eventReason": {
"code": "DRIVER_REFUSED",
"title": "Driver refused to pickup the order",
"note": "CD-011 - Driver: Refused Order",
"status": "ORDER_UNDELIVERABLE",
"subStatus": "RETURN_AT_LOCATION",
"updatedAtEpoch": 1666817167059
},
"exceptionDetails": {
"lastTriggered": "preDispatch",
"preDispatch": {
"exceptionType": "phone-number-failure"
}
},
"undeliverableOrderReturnLocation": {
"address": {
"street": "502 Park Avenue",
"street2": "",
"secondary": "",
"city": "New York",
"zipcode": "10022",
"country": "US",
"state": "NY",
"latitude": 40.76321409999999,
"longitude": -73.9698963
},
"contact": {
"name": "John Smith",
"phone": "+1 201-555-0123"
},
"name": "WareHouse 301",
"pickupInstructions": "Valid driver’s license or government issued photo ID is required"
},
"returnStoreId": "301"
}
}