The following is a list of Return Request Statuses that depicts the various stages of the Return Request Lifecycle.
However, a subset of these statuses will be applicable for the Return Request based on the Return Method Type.
Status | Source | State | Description |
|---|---|---|---|
REQUEST_RECEIVED | Customer | Processing | Return Request has been received and is being processed |
INITIATED | DS | Processing | Return Request initiated by DS |
PENDING_APPROVAL | DS | Processing | Return Request getting reviewed by the Retailer |
ACCEPTED | Tenant | Processing | Return Request accepted by the Retailer |
PICKUP_STARTED | Provider | Processing | Driver initiated the Pickup for the Return Order |
DRIVER_AT_PICKUP | Provider | Processing | Driver is at the pickup address |
PICKUP_COMPLETED | Provider | Processing | Driver has successfully picked up the Return Order |
IN_PROGRESS | Provider | Processing | Return Order Pickup Started |
COMPLETED | Provider | Terminal | Return Order Delivered |
FAILED | Terminal | Return Request Failed |